Returns & Exchanges

At Simba Sleep, we offer a 200-night trial to ensure your mattress provides the perfect night's rest. If you are not completely satisfied, we offer hassle-free returns and full refunds on all our sleep products.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal or contact our customer support team within your trial period to start the process.

• 2.
  Schedule a Pickup

  For mattresses and large items, we will arrange a convenient time for our specialized collection team to pick up the product directly from your home.

• 3.
  Inspection and Processing

  Once the item is collected or received at our warehouse, our team will inspect it to ensure it meets our return condition guidelines.

• 4.
  Receive Your Refund

  After approval, your refund will be processed back to your original payment method within 5 to 10 business days.